There is no longer a Dealer Network they continue to sell all over the USA and hire local contractors to install the same as Amerglide. Once a unit is installed then you will begin to receive phone calls for an extended warranty after they sell you the equipment that is supposed to be great and service free.
Robin of Hendersonville, NC Verified Reviewer
Original review: June 20, 2020
We’ve owned this stairlift for about 3 yrs and have had several service calls. It just stops working. When we call it is several days before someone comes out and it’s $250 a pop just for the service call plus any parts. They act like they don’t care how much the elderly person relies on the chair. My mother lives with us and depends on this chair for daily use. She cannot get up or down without it. She cannot get to the kitchen and unless we stay in her room with her until the repair person comes she spends several days alone because she cannot come up. I would never recommend an Acorn stairlift and am stuck with one that doesn’t work half the time. I may have to put my mother in a home because of this.
Nikki of Harrison, OH Verified Reviewer
Original review: May 27, 2020
My 77 yr old mother was in need of a major back surgery and was looking to have a lift installed for after the surgery. We called and set up an appt for a bid. The technician that came out was very nice and professional. He seemed to be able to answer all our questions and mom had 2 ladies in other condo building over, as they were also interested in lifts for their buildings. Feeling satisfied mom.
Gave technician $1000 down. We were told they usually can install within 3 days so just call when she was close to coming home from Surgery. I called the number he gave for installation 2 weeks ahead just in case! Good thing bc they weren’t able to install until the day before mom was coming home. I schedule a vacation day from work and I’m told they will arrive between 8-11 but will call when on way. At 11:20 when no one has arrived I call to find out that installation was canceled!!!?? Canceled??? Who canceled this? Oh THEY CANCELED IT bc they found out they needed additional approval from the county!!!! No phone call to me about this!
Mom has now been home 11 days with no way out of condo. Today I was told it could be another 14 days and that it is not Acorn's fault and I need to be patient!! When I asked about a discount for my vacation day lost and the time lost and inconvenience the sales manager informed me it wasn’t Acorn's fault!? Really??? We canceled our $11k order and have requested deposit back!! The other 2 ladies will also not be using this company!! They are out 3 stairlifts and have a “who cares, sorry about your luck” attitude! Definitely do not recommend.
Kyle of Elmer, NJ Verified Reviewer
Original review: Feb. 26, 2020
I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Rep, William ** ASA Aftercare Dept. Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!!
Susan oUf Sylva, NC Verified Reviewer
Original review: Feb. 11, 2020
They won’t sell parts (batteries in my case) without sending a service rep. Get this: The batteries are over $200 and the fee for the service call is $250. This company is preying on the elderly and disabled. They should be fined. Do NOT buy an Acorn Stairlift!!!!
Acorn Stairlifts has come into the news with catastrophic issues with their Stairlifts. It has come our attention that the true claim of 2 separate customers of Acorn Stairlifts did indeed pass away from their Stairlift injury from the weld in the seat.
The U.S. Consumer Product Safety Commission is an independent federal agency created by Congress in 1973 and charged with protecting the American public from unreasonable risks of serious injury or death from more than 15,000 types of consumer.
WASHINGTON, July 21, 2015 /PRNewswire-USNewswire/ --http://www.cpsc.gov/en/Recalls/2015/Acorn-Stairlifts-Recalls-Motorized-Stair-Lifts
Name of Product: Motorized stair lifts
Hazard: The stair lift's seat post can separate from the main seat support, posing a fall hazard.
Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.
Consumer Contact: Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online atwww.acornstairlifts.com and click on "Recall Information" for more information.
Units: About 34,500
Description: This recall involves Acorn brand motorized stair lifts with the model name Acorn Superglide 120. The stair lifts are mechanical chairs that are installed on residential staircases to transport people with reduced mobility up and down stairs. The following versions of the Acorn Superglide 120 are being recalled: Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, and Acorn Slimline Stairlift. The recalled stair lifts were manufactured between March 2007and March 2011 and have serial numbers between 110101209781 and 110202352678. For all of the recalled stair lifts, the name "Acorn Superglide 120" and the serial numbers are located on a silver label on the stair lift's carriage body cover and on the underside of the steel footrest.
Incidents/Injuries: Acorn received two reports of incidents of the seat post separating from the main seat support and resulted in deaths in the United Kingdom. There have been no reports of incidents or injuries in the United States.
Sold at: Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.
Importer/Distributor: Acorn Stairlifts Inc., of Orlando, Fla.
Manufactured in: United Kingdom
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
Logo - http://photos.prnewswire.com/prnh/20030904/USCSCLOGO
SOURCE U.S. Consumer Product Safety Commission
Update to the below Alert for Manufacturer Sterling/Handicare Update as of mid year 2015 there has been no modification or changes to the correct the equipment. We cannot advise or refer that this brand would be safe and take care of you while installed in your home.
Sterling Stairlifts also known as Handicare is being removed from this site due to excessive complaints we have received. We can no longer rate this equipment. We highly recommend against purchasing from this manufacturer. If you are purchasing a Stair Lift make sure you know who the manufacturer is. Freelift is also from this manufacture. There are companies that sell this equipment under their own company name company name.
Outdoor Curved 4 months after install